Terms of Service & Rental
Our Terms & COndition
Updated: July 16, 2023
Dear valued customer,
Thank you for visiting our website www.arubacribrental.com and/or www.tbcaruba.com (hereinafter – “Website”). It is very important that you would take your time to get acquainted with these Terms of Service (hereinafter – “Terms”), as whenever you rent anything or use any of our services on our Websites these Terms shall become legally binding and will act as an agreement between you (hereinafter – “User”, “You” or “Customer”) and us. If you are not acquainted with, do not agree, do not understand, or are not on par with the provisions of these Terms, please do not rent anything or request our services on any of our Websites. You will be requested to confirm that you agree with these Terms whenever you will make a rental or service purchase on any of our Websites – we urge you to be responsible and only proceed with your purchase if you have read and understood the provisions of these Terms.
1. This Agreement shall be between you the “CLIENT” and Pavia Party & Rental Services “PAVIA PARTY & RENTAL SERVICES”, with its Head Office in Oranjestad, Aruba, for the duration of the “RENTAL PERIOD” OR SERVICE RENDERED.
2. The RENTAL PERIOD is represented by Delivery and Pick-up dates unless an alternative RENTAL PERIOD has been pre-arranged with PAVIA PARTY & RENTAL SERVICES.
3. Delivery charges are included but we charge extra and vary depending on geographical location if the item delivered must change from the original location address it was first delivered.
4. PAVIA PARTY & RENTAL SERVICES remains the sole owner of all its “EQUIPMENT”.
5. The CLIENT agrees to pay all monies in advance of the RENTAL PERIOD, using a valid credit card, or cash upon installation.
6. In the event that you, the CLIENT wishes to extend the RENTAL PERIOD; you must advise PAVIA PARTY & RENTAL SERVICES forty-eight (48) hours prior to your departure date and upon acceptance
by PAVIA PARTY & RENTAL SERVICES, payment of additional rental days will be accepted upon pick-up of EQUIPMENT in cash in US Dollars.
7. The CLIENT agrees to pay a refundable security deposit. PAVIA PARTY & RENTAL SERVICES reserves the right to withhold any amount in order to repair EQUIPMENT that becomes damaged, lost, or stolen during the CLIENT’S RENTAL PERIOD.
8. The CLIENT will be liable for any replacement costs and loss of revenue of EQUIPMENT that becomes damaged, lost, or stolen during the RENTAL PERIOD.
9. The CLIENT agrees to clean any spills as they occur. Charges will apply to excessively dirty EQUIPMENT that requires professional cleaning or replacement.
10. The CLIENT hereby agrees to indemnify and fully release PAVIA PARTY & RENTAL SERVICES for any and all damages, liability either bodily or otherwise suffered by the CLIENT or any parties as a consequence of the use of the EQUIPMENT and hereby recognizes that the CLIENT is using the EQUIPMENT at its own risk and peril and that PAVIA PARTY & RENTAL SERVICES is not making any representations or warranties as to the EQUIPMENT.
11. The CLIENT hereby recognizes that the EQUIPMENT shall be for personal use only.
12. The CLIENT hereby agrees that the EQUIPMENT shall not be taken out of Aruba without written authorization from PAVIA PARTY & RENTAL SERVICES. Annexed A “Out of Province Authorization” will need to be completed and signed in this instance.
13. Transportation is included however the CLIENT hereby agrees to pay any transportation fees related to the delivery or pick-up of the EQUIPMENT to and from the CLIENT where necessary if the item delivered must change from its original delivery location address. The delivery time of the equipment rented will be handled and decided by the rental company. The time of the delivery is based upon a schedule in which the client is informed once the client calls to provide his/her room number or arrival at their vacationing address to inquire about the delivery of the equipment. Once we have been notified the equipment can be delivered. The client must make sure that someone is in the room of the hotel or condominium or at the vacationing home address villa or apartment upon delivery of the equipment. At delivery, the client must meet us in the lobby of the hotel or at the vacationing address to escort us to the room and have at hand the retrieval deposit of the Equipment of USD 100.00. The deposit will be returned back when the client returns the Equipment. If the retrieval security deposit is not paid in cash the Equipment will not be permitted to be delivered.
14. It is ultimately the responsibility of the client to call and report that they have checked in and be in the room or be at the vacationing home address for the delivery of the equipment. Should the client not call us or send us an email to report that they have arrived and are expecting the equipment we are not responsible after 24 hours to deliver the equipment and the reservation will be canceled automatically by you as the Client accepts that there will be no refunds due to non-compliance of our terms and conditions.
15. The EQUIPMENT must be ready for pick-up by 7:30 am on the day of departure. If the guest upon retrieval of the rental does not cooperate or if the guest changes room or leaves the vacationing address and did not inform the rental company via e-mail one day in advance in order for us to know where and how the equipment must be picked up a penalty fee of USD 100, = will be charged cash to you as requester who accepts the charge freely and willingly by disrupting our pickup schedule. The USD 100 must be paid in cash no credit cards will be accepted for deposit and upon delivery of the Equipment and will be refunded in cash to the client upon retrieval of the Equipment. The deposit will be returned back when the client returns the Equipment according to the retrieval time given via email one day in advance to the client according to our retrieval schedule.
16. Refunds can only be processed within 30 days of your purchase.
17. Any reservation paid with more than 30 days in advance the cardholder accepts that this period he/she forfeits willingly and freely any claim or right of refund as our Online Gateway and our Bank do not allow refunds older than 30 Days of Purchase.
18. In the event the CLIENT decides to cancel the present Agreement prior to delivery of the EQUIPMENT, the CLIENT hereby agrees to pay the charge of the rental in Full and any charges mentioned herein above if the cancellation is made 1 week or less or the same day prior to the expected delivery. If the cancellation is done more than 1 week prior to the delivery of the Equipment and the purchase payment for the service in less than 30 days a refund for the rental will be issued with a deductible of the administration fee only of USD 20.00 for the cancellation.
19. PAVIA PARTY & RENTAL SERVICES does not accept responsibility for content posted on any website that is linked to its own.
20. The present Agreement is governed by the laws of Aruba.
21. The present Agreement has been drafted in the English language at the request of the parties.
22. The client will pay 100% of the rental via your credit card acknowledging that the rental is binding and cannot be canceled for any reason whatsoever if not as described in our Cancellation Policy.
23. By processing this electronic payment via our Online Payment Gateway client acknowledges and accepts the charge fully of the rental and the rental agreement for the service rendered rather than the client receiving the equipment rented or changing their mind on the day of delivery that they do not want the equipment anymore. This acknowledgment is accepted freely by the client since the equipment was reserved for them and could not have been reserved/rented to someone else on short notice in less than a week prior to their arrival or did not send us an email within 1-week notice that they will not need the equipment anymore. The client waives any right to claim or issue any charge-back of any amount of the rental by not notifying us on time and complying with our cancellation policy.
Return Policy:
• If any equipment rented has been reported by the client via e-mail or message we will replace the equipment with fully functional replacement equipment the next day.
• Should the client refuse to accept the replacement that has been prepared and delivered to the client’s address our return policy will honor only 50% of the refund.
• If we cannot provide any replacement equal to the requested equipment the client will be entitled to a full refund as a return due to non-availability.
Cancellation Policy Update:
1. In the event the CLIENT decides to cancel the present Agreement prior to delivery of the EQUIPMENT, the CLIENT hereby agrees to pay the charge of the rental in Full and any charges mentioned herein above if the cancellation is made in 1 week or less prior to the expected delivery. Any reservation paid more than 30 days in advance the cardholder accepts that during this period he/she forfeits willingly and freely any claim or right of refund as our Online Gateway and our Bank do not allow refunds older than 30 Days of Purchase.
2. If the cancellation is done more than 1 week prior to the delivery of the Equipment and with less than 30 days of purchase payment via your credit card a refund for the rental will be issued with a deductible administration fee only of USD 20.00 for the cancellation. Should the client not call us to report that they have check-in and are in the room expecting the equipment to be delivered we are not responsible after 24 hours to deliver the crib and the reservation will be canceled automatically by you as the client accepts that there will be no refunds due to non-compliance of our terms and conditions. It is ultimately the responsibility of the client to call and report that they have checked in and be in the room for the delivery of the equipment.
24. Addendum Note:
Due to changes in March 2020 as of result of the Covid-19 Corona Virus Pandemic, it was only possible from March thru May 2020 to cancel with refund entitlement. This entitlement was granted as an unforeseen event that nobody did anticipate nor was ready for border shutdowns. Since we are now adapting to the New Normal we cannot honor refunds anymore but instead grant store credit should you not be able to travel anymore.
Reservation Policy:
25. It is not allowed to reserve any other equipment that it’s not for the use of that particular room or will be transferred to another person in another room. The rented equipment will be delivered to the room of the renter and picked up in the same room. Violation of our reservation policy will be charged a deposit fee. (USD 100, = per Room.) For any change from the room, the client must inform 48 hours in advance via email in order to schedule the pickup in a timely manner or forfeits the deposit.
26. Our terms and conditions may be updated from time to time without prior notice therefore for any changes clients accept these changes automatically either before or after the moment of processing the payment.
27. You are responsible for familiarizing yourself with the proper operation of all equipment before using it.
29. Pavia Party & Rental Services requires you to operate the equipment with all reasonable care, attention, and due diligence and at all times to fully comply with the terms of this agreement. You shall notify Pavia Party & Rental Services immediately of any and all accidents, damage, or injury resulting from the use or operation of the rented equipment.
30. Under NO circumstances shall the equipment be used, or operated by any person either: a) under the age of 18, unless expressly agreed by and in writing from Pavia Party & Rental Services; b) in an unsafe manner, or in a manner that may cause injury or harm; c) whilst under the influence of intoxicants or narcotics.
You shall not remove, alter, disfigure, or cover up any numbering, lettering, or insignia displayed upon the equipment, and shall see that the equipment is not subjected to careless, unusual, or needlessly rough usage. You will return the equipment in the same condition as when it was received at the end of the rental period.
31. You agree that any extra cleaning, damage, or loss of rented equipment will be charged up to the fair value of the damaged, lost, and/or dirty items, determined by Pavia Party & Rental Services.
GENERAL DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
32. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Pavia Party & Rental Services, our owners, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, death, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some laws or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such cases or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Pavia Party & Rental Services being neither the manufacturer, nor a supplier, nor a dealer in the equipment makes no warranties express or implied, as to any matter whatsoever, including, without limitation the condition of the equipment, its merchantability, its design, its capacity, its performance, its material, its workmanship, its fitness for any particular purpose, or that it will meet the requirements of any laws, rules, specifications, or contracts which provide for specific apparatus or special methods.
33. Pavia Party & Rental Services holds no liability whatsoever for loss, damage, or injury to you, or third parties as a result of any defects, latent or otherwise, in the equipment. You rent the equipment ‘AS IS’. Pavia Party & Rental Services shall not be liable in any event to you for any loss, delay, or damage of any kind or character resulting from defects in, or inefficiency of equipment rented.
34. You understand that there exist certain risks of injury from the use or misuse of such items, including the potential risk of serious injury, disability, or death. You knowingly and freely assume all such risks, both known and unknown, and assume full responsibility for the use of such items.
DELIVERY POLICY
35. Our service includes Delivery and Pickup however the CLIENT hereby agrees to pay any transportation fees related to the delivery or pick-up of the EQUIPMENT to and from the CLIENT where necessary if the item delivered must change from its original delivery location address. The rented equipment will not be left behind unattended at any location. The customer must receive the equipment personally and sign for received. The delivery time of the equipment rented will be handled and decided by the rental company. The time of the delivery is based upon a schedule in which the client is informed once the client calls to provide his/her room number or arrival at their vacationing address to inquire about the delivery of the equipment. Once we have been notified the equipment can be delivered. The client must make sure that someone is in the room of the hotel or condominium or at the vacationing home address villa or apartment upon delivery of the equipment. At delivery, the client must meet us in the lobby of the hotel or at the vacationing address to escort us to the room or to sign for received of the equipment and have at hand the retrieval deposit of the Equipment of USD 100.00. The deposit will be returned back when the client returns the Equipment. If the retrieval security deposit is not paid in cash; the Equipment will not be permitted to be delivered.
It is ultimately the responsibility of the client to call and report that they have checked in and be in the room or at the vacationing home address for the delivery of the equipment. Should the client not call us or send us an e-mail to report that they have arrived and are expecting the equipment we are not responsible after 24 hours to deliver the equipment and the reservation will be canceled automatically by you as the Client accepting that there will be no refunds due to non-compliance of our terms and conditions. The EQUIPMENT must be ready for pick-up by 7:30 am on the day of departure.
If the guest upon retrieval of the rental does not cooperate or if the guest changes from the room or leaves the vacationing address and did not inform the rental company via e-mail one day in advance in order for us to know where and how the equipment must be picked up a penalty fee of USD 100, = will be charged cash to you as requester who accepts the charge freely and willingly by disrupting our pickup schedule. The USD 100 must be paid in cash no credit cards will be accepted for deposit and upon retrieval of the Equipment the deposit will be refunded and given back in cash to the client upon retrieval of the Equipment. The deposit will be returned back when the client returns the Equipment according to the retrieval time given via email one day in advance to the client according to our retrieval schedule. For other equipment like strollers or car seats the equipment must be returned clean in the same way it was received otherwise the deposit will cover for the cleaning services of the equipment rented.