Delivery Policy

Our service includes Delivery and Pickup however the CLIENT at this moment agrees to pay any transportation fees related to the delivery or pick-up of the EQUIPMENT to and from the CLIENT where necessary if the item delivered must change from its original delivery location address. The rented equipment will not be left behind unattended at any location. The customer must receive the equipment personally and sign for received. 

The rental company will handle and decide the delivery time of the equipment rented. The time of the delivery is based upon a schedule that starts from 5:00 PM till 10:00 PM. The Cardholder must at all times provide his/her room number via e-mail and WhatsApp message at 297-6303703 or 297-7323801 You can call us but we will not be responsible in case we may have missed a call from you on arrival at their vacationing address to inquire about the delivery of the equipment. Once we have been notified via e-mail and WhatsApp Message the equipment can be delivered guaranteed. The client must ensure that someone is in the room of the hotel or condominium or at the vacationing home address villa or apartment upon delivery of the equipment.

At delivery, the client must meet us in the hotel lobby or at the vacationing address to escort us to the room to sign for receipt of the equipment and have at hand the retrieval deposit of the Equipment of USD 100.00 in cash. The deposit will be returned when the client returns the Equipment. If the retrieval security deposit is not paid in cash; the Equipment will not be permitted to be delivered. Should we arrive to deliver the equipment even if you have given your room number and Still, you were not in your room we will send you an e-mail with the picture of the equipment at your hotel door or condo-villa or apartment address as proof that we came to deliver the equipment but you were not there to receive it therefore we will leave the area. The equipment will not be left behind unattended and should we need to return a US 20.00 return fee will be applicable. If you do not send us a WhatsApp Message and an e-mail us back when you are back and ready to receive the equipment after 24 hours the cardholder acknowledges that they have breached the 13.1 Consumer – Merchandise/Services Not Received clause for chargeback claims and cannot claim merchandise or service not received.

It is ultimately the responsibility of the client to send us an e-mail or WhatsApp Message and report the room number that they have checked in and are in the room or at the vacationing home address for the delivery of the equipment awaiting the delivery. Even if the client has sent us a room number or condo number or delivery address before the delivery date The Client must send an email to us and a WhatsApp message at 297-6303703 or 297-7323801 again with the room number on their arrival date to report that they have arrived and are expecting the equipment. The company will have 5 hours to deliver the equipment after the room number is received from 5:00 PM to 10:00 PM with a minimum of 2 hours up to 5 hours for delivery time. We are not responsible after 24 hours for the delivery of the equipment if we do not receive the room number in writing from the cardholder. The reservation will be canceled automatically by you as the Client accepting that there will be no refunds due to non-compliance with our terms and conditions and Delivery Policy if we do not receive in writing your room number for delivery.  In any case, the cardholder cannot proof that they have sent both an email and a WhatsApp message with their room number therefore the cardholder acknowledges that they have breached the 13.1 Consumer – Merchandise/Services Not Received clause for chargeback claims and cannot claim merchandise or service not received.

Should the cardholder not send us in writing their room number and allow us a minimum of 2 hours up to 5 hours for delivery time the equipment will be considered automatically canceled after the 5-hour delivery time frame has elapsed by the cardholder waiving all and any rights to issue a chargeback for merchandise not received or service not rendered.

The EQUIPMENT must be ready for pick-up by 7:30 am on the day of departure however other arrangements can be made only with the approval via e-mail from the company.

If the guest upon retrieval of the rental does not cooperate or if the guest changes from the room or leaves the vacationing address and does not inform the rental company via e-mail one day in advance for us to know where and how the equipment must be picked up a penalty fee of USD 100, = will be charged cash to you as requester who accepts the charge freely and willingly by disrupting our pickup schedule. The USD 100 must be paid in cash no credit cards will be accepted for deposit and upon retrieval of the Equipment the deposit will be refunded and given back in cash to the client upon retrieval of the Equipment. The deposit will be returned when the client returns the Equipment according to the retrieval time given via email one day in advance to the client according to our retrieval schedule. For other equipment like strollers or car seats the equipment must be returned clean in the same way it was received otherwise the deposit will cover the cleaning services of the equipment rented.